Payment and Refund Policy
Last updated: 6 October 2026.
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all transactions made through celebonetix for access to Course A, a professional resource dedicated to studio production in motion. It covers studio equipment setup, dynamic camera operation, lighting and sound waves, and creating smooth high-quality workflows for television news and live shows. The policy governs purchases of digital courses, subscriptions, and related materials provided to customers in the United Kingdom. It does not extend to third-party services or physical goods unless explicitly stated at the time of purchase.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling. Value Added Tax at the prevailing UK rate is included where applicable. Customers outside the UK may be subject to additional import duties or local taxes upon purchase, though these are not collected by celebonetix. No hidden fees apply to standard transactions, but premium support packages or extended access periods carry separate charges disclosed before payment completion.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards, bank transfers, and approved digital wallets. Payment authorisation occurs immediately upon submission of order details. All transactions are processed through secure third-party gateways compliant with UK financial regulations. celebonetix does not store card details. Any authorisation holds are released automatically if the transaction is declined.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract forms when you receive an email confirmation following successful payment. This confirmation outlines the purchased access level, start date, and terms. Until confirmation is issued, no binding agreement exists. Access credentials are delivered electronically within one business day of confirmation.
Cancellation Rights and Applicable Cancellation Periods
Under UK consumer law, you have a 14-day cooling-off period from the date of purchase for most digital services. Cancellation within this period entitles you to a full refund provided you have not begun accessing the course content. Subscriptions may be cancelled at any time with effect from the next billing cycle.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for unused digital content within the cooling-off period. Exclusions apply once course materials have been downloaded or streamed. Promotional bundles, customised resources, and completed live sessions are non-refundable. Services already rendered or partially used do not qualify for refunds.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, contact [email protected] or 01273 818150 with your order number, purchase date, and reason for the request. Include proof of purchase and details of any access already used. Requests must be submitted in writing via the contact form on the site or by email.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Each request undergoes review within five business days. You receive notification of approval or rejection by email. Approved refunds proceed automatically. Rejected requests include an explanation and options for appeal or partial credit.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Refunds return to the original payment method. Processing typically completes within seven to fourteen business days, though bank processing may extend this to thirty days. You are notified when the refund has been issued.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers
Digital access begins immediately upon confirmation, waiving the cooling-off period once consumption starts. Subscriptions renew automatically unless cancelled. Promotional offers carry the same refund terms as standard purchases unless otherwise stated at checkout.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments must be resolved within seven days or access is suspended. Duplicate charges are investigated and refunded upon verification. Chargebacks trigger account review and may result in permanent suspension. Suspected fraud leads to immediate transaction hold and reporting to relevant authorities.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect your statutory rights under the Consumer Rights Act 2015 or UK GDPR. You retain the right to remedies for faulty digital content and protection against unfair contract terms regardless of this policy.
Contact Route, Policy Changes, and Last-Updated Date
For questions, reach [email protected], 01273 818150, or St George's Church Community Centre, St George's Road, Kemptown, Brighton, BN2 1EB, United Kingdom. celebonetix may update this policy periodically. Continued use after changes constitutes acceptance. The current version was last revised on 6 October 2026.